# Invoices & Payment Methods

> How to manage corporate payment methods, update billing contact details, download invoices and receipts, and pay outstanding balances.

Workspace Admins can manage corporate payment methods, verify billing notification contacts, review detailed invoice breakdowns, and export operational usage logs from the **Billing** tab.

> **Strict Administrative Privacy:** Financial details, payment instruments, tax
> registrations, and invoice documents are restricted to workspace **Admins**.
> Workspace Members and Managers can view operational usage metrics but cannot
> access financial records.

---

## Managing payment methods

Glow processes credit card and corporate payment methods through an encrypted, PCI-compliant billing portal.

### Open Plan & Payment
Navigate to **Billing & Usage → Billing** as an Admin and locate the **Plan and payment** section.

### Access the secure billing portal

Select **Manage payment method**. You will be redirected to the secure portal where you can:

- Add a new primary corporate credit card.
- Update expiration dates and billing addresses.
- Remove outdated payment cards.

### Return to Glow

Once updated, the portal automatically returns you to Glow, and your refreshed card brand and last four digits will display immediately.

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## Updating the billing contact

Billing receipts, payment confirmations, renewal notices, and invoice alerts are automatically dispatched to the registered billing contact.

### Open billing contact dialog
In **Billing & Usage → Billing**, select **Change billing contact**.

### Enter updated contact details

Provide the new contact's full name and email address (for example, `accounting@yourcompany.com`).

### Verify email address

Select **Send verification**. Glow sends an authentication link to the new address. Once the recipient confirms the link, the billing contact is updated across all future invoice communications.

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## Invoice history and receipts

The **Invoices and exports** section maintains a complete historical ledger of every subscription payment, capacity adjustment, and renewal transaction.

| Invoice Date         | Period Covered       | Status & Amount | Available Documents                     |
| :------------------- | :------------------- | :-------------- | :-------------------------------------- |
| **Current Period**   | Active Billing Cycle | Paid            | PDF Invoice, Payment Receipt, Usage CSV |
| **Previous Periods** | Historical Months    | Paid            | Downloadable Archive & Historical Logs  |

For each transaction, Admins can access:

- **Invoice breakdown:** An itemized modal displaying the exact breakdown of Step credits, Glow AI tokens, and storage capacity, alongside applicable taxes and discounts.
- **Hosted invoice:** An interactive web invoice suitable for online accounts payable workflows.
- **PDF invoice:** A formal downloadable PDF document complete with company name, address, and registered tax identifier (VAT/GST).
- **Payment receipt:** Instant confirmation receipt verifying the successful card transaction.
- **Usage CSV export:** A detailed CSV log of the billable events and operations processed during that billing cycle.

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## Paying outstanding invoices

If a renewal charge or capacity expansion payment fails (for example, due to an expired card or bank hold):

1. Invoice Due → 2. 7-Day Grace → 3. Alert Banner → 4. Pay Now → 5. Active

1. The affected invoice displays an **Open** or **Action Required** badge in your invoice list.
2. A prominent alert banner appears across **Billing & Usage** indicating the outstanding amount and the payment deadline.
3. Select **Pay now** next to the affected invoice to open the payment dialog.
4. Confirm payment using your stored payment method or enter a new card. Once processed, the invoice transitions to **Paid** and active service continues without interruption.

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## Sponsored and agency workspaces

For agencies, IT consultants, and Managed Service Providers (MSPs) operating under Glow's multi-tenant architecture:

- **Client privacy:** When an MSP sponsors or manages a client workspace, the client team sees operational meters on the **Usage** tab.
- **Payer isolation:** The **Billing** tab in the sponsored workspace confirms that billing is managed by the provider, ensuring provider payment details, credit cards, and master invoices are never exposed to the client.

## What's Next?

- 👉 **[Usage Controls & Recovery →](/manage/billing/usage-controls-and-recovery)**: Configure budget alerts, storage caps, and service recovery steps.
- **[Step Credits, Tokens & Storage](/manage/billing/credits-and-allowances)**: Review how step execution, AI tokens, and storage are metered.
- **[Administer a Workspace](/manage/overview)**: Explore complete workspace administration, team management, and governance.