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🔌 Connect & Manage💳 Billing & UsageInvoices & Payment Methods

Invoices & Payment Methods

Workspace Admins can manage corporate payment methods, verify billing notification contacts, review detailed invoice breakdowns, and export operational usage logs from the Billing tab.

Strict Administrative Privacy: Financial details, payment instruments, tax registrations, and invoice documents are restricted to workspace Admins. Workspace Members and Managers can view operational usage metrics but cannot access financial records.

Managing payment methods

Glow processes credit card and corporate payment methods through an encrypted, PCI-compliant billing portal.

Open Plan & Payment

Navigate to Billing & Usage → Billing as an Admin and locate the Plan and payment section.

Access the secure billing portal

Select Manage payment method. You will be redirected to the secure portal where you can:

  • Add a new primary corporate credit card.
  • Update expiration dates and billing addresses.
  • Remove outdated payment cards.

Return to Glow

Once updated, the portal automatically returns you to Glow, and your refreshed card brand and last four digits will display immediately.

Updating the billing contact

Billing receipts, payment confirmations, renewal notices, and invoice alerts are automatically dispatched to the registered billing contact.

Open billing contact dialog

In Billing & Usage → Billing, select Change billing contact.

Enter updated contact details

Provide the new contact’s full name and email address (for example, [email protected]).

Verify email address

Select Send verification. Glow sends an authentication link to the new address. Once the recipient confirms the link, the billing contact is updated across all future invoice communications.

Invoice history and receipts

The Invoices and exports section maintains a complete historical ledger of every subscription payment, capacity adjustment, and renewal transaction.

Invoice DatePeriod CoveredStatus & AmountAvailable Documents
Current PeriodActive Billing CyclePaidPDF Invoice, Payment Receipt, Usage CSV
Previous PeriodsHistorical MonthsPaidDownloadable Archive & Historical Logs

For each transaction, Admins can access:

  • Invoice breakdown: An itemized modal displaying the exact breakdown of Step credits, Glow AI tokens, and storage capacity, alongside applicable taxes and discounts.
  • Hosted invoice: An interactive web invoice suitable for online accounts payable workflows.
  • PDF invoice: A formal downloadable PDF document complete with company name, address, and registered tax identifier (VAT/GST).
  • Payment receipt: Instant confirmation receipt verifying the successful card transaction.
  • Usage CSV export: A detailed CSV log of the billable events and operations processed during that billing cycle.

Paying outstanding invoices

If a renewal charge or capacity expansion payment fails (for example, due to an expired card or bank hold):

1. Invoice Due2. 7-Day Grace3. Alert Banner4. Pay Now5. Active
  1. The affected invoice displays an Open or Action Required badge in your invoice list.
  2. A prominent alert banner appears across Billing & Usage indicating the outstanding amount and the payment deadline.
  3. Select Pay now next to the affected invoice to open the payment dialog.
  4. Confirm payment using your stored payment method or enter a new card. Once processed, the invoice transitions to Paid and active service continues without interruption.

For agencies, IT consultants, and Managed Service Providers (MSPs) operating under Glow’s multi-tenant architecture:

  • Client privacy: When an MSP sponsors or manages a client workspace, the client team sees operational meters on the Usage tab.
  • Payer isolation: The Billing tab in the sponsored workspace confirms that billing is managed by the provider, ensuring provider payment details, credit cards, and master invoices are never exposed to the client.

What’s Next?

Purchasing & Changing AmountsUsage Controls & Recovery