Invoices & Payment Methods
Manage payment methods, billing contacts, invoices, and exports in Billing and usage → Billing with your billing authority. For a payer account you administer separately, open Payer accounts → My payer accounts → Plan, invoices and administrators.
- Use it to
- Update payment methods and billing contacts, inspect invoice line items, download PDFs or usage CSVs, and pay outstanding balances
- Find it
- Workspace menu → Billing and usage → Billing, or Payer accounts → My payer accounts
- Limits
- Workspace Billing tab requires Admin access · Sponsor invoices and payment methods remain private to the payer administrator
Financial access: Member and Manager workspace roles grant usage access, not payment details or invoices. Separately appointed payer administrators manage their accounts through Payer accounts. Admin access to a sponsored client workspace does not expose the provider’s financial records.
Managing payment methods
Manage the subscription’s payment method through the billing portal linked from Glow.
Open payment methods
Navigate to Billing and usage → Billing as an authorized Admin and locate Payment.
Access the secure billing portal
Select Manage payment methods, or Add payment method if none is saved. Follow the portal’s controls to update your payment details.
Return to Glow
Return to Billing and usage → Billing after completing the update and check the displayed payment method.
Updating the billing contact
Keep the billing contact current so billing notifications reach the right person.
Open billing contact dialog
In Billing and usage → Billing → Payment, select Change beside Billing contact.
Enter updated contact details
Provide the new contact’s full name and email address (for example, [email protected]).
Verify email address
Select Send confirmation and have the recipient confirm the link sent to that address. Verifying a billing contact does not grant workspace membership or access to financial controls.
Invoice history and receipts
The Invoices table lists each invoice’s date, service period, status and amount. Select an invoice number to open its details, including line items, adjustments, tax, the amount paid and any amount due. A warning identifies details still being confirmed.
Use the row’s Download PDF control for a single invoice. The details dialog also offers these links when available:
- Invoice PDF: Download the invoice document.
- Hosted invoice: Open the provider-hosted invoice.
- Receipt: Open the available payment receipt.
- Usage CSV: Download the billing document’s line items, including quantities, amounts and service periods where available.
The table footer shows an invoice count and, when available, a paid-total summary. Use Previous and Next to review additional pages. The paid summary is not an outstanding-balance calculation.
Download invoice PDFs together
Select Download all as ZIP below the table. Check the completion message for invoices skipped because their PDFs could not be included. The archive is bounded and may omit older or unavailable documents; use individual downloads or contact support for missing records.
Not every invoice has all four document links. Check the line items, tax details, status and amount when reconciling a payment. A billing export is not an automation execution log or a statement of what each agency client owes. For a billing discrepancy, use Request correction in the invoice details when offered; requesting a correction does not itself settle the invoice.
Paying outstanding invoices
Review the invoice and deadline
When Billing and usage shows an outstanding payment, review the invoice status, amount, and any payment deadline in the alert banner.
Submit payment
Open the affected invoice and select Pay {amount} when offered, or use Pay outstanding invoice on the Billing tab (or Pay now from the payment notice). Confirm the amount before completing payment.
Confirm workspace billing status
Return to Glow and confirm the invoice status and workspace billing status. Paid access depends on payment verification.
Verify stopped runs before retrying
If execution was blocked, inspect the stopped run and check for completed external actions before testing recovery. See recovery actions before retrying stopped work; paying an invoice does not replay missed events.
| Scenario | Billing status and what to check |
|---|---|
| Multiple open invoices or card update | Check every outstanding invoice. Paying the latest invoice does not clear older debt or reset measured usage, and updating a payment method alone does not settle an invoice. |
| Overdue coverage vs. payment grace | Overdue coverage means the verified paid service period has ended. It is separate from a recorded payment failure and from the grace deadline shown in Billing. |
| Provider verification delay | Provider delays or outages can delay confirmation and keep execution blocked. Check Billing status after payment and contact support if confirmation stays delayed. |
| Failed optional upgrade checkout | A failed payment for an unapplied subscription change does not necessarily place the existing subscription into payment grace. Follow the workspace’s displayed status. |
Sponsored and agency workspaces
If you administer a payer account, open Payer accounts → My payer accounts, select it, then choose Plan, invoices and administrators. Check the selected payer before downloading records or changing payment details. Opening its billing console does not switch your active workspace.
Managing a client workspace, paying for its Glow subscription and charging the client for your services are separate arrangements.
| Arrangement | How to handle billing |
|---|---|
| Client self-pay | An authorized Admin manages the client’s Glow subscription and invoices in that workspace. For self-pay, the client’s billing account supplies the purchased resources. |
| Sponsored funding | If a workspace is already sponsored, its provider manages its Glow billing. The client can see its own usage, but the provider’s payment details and invoices remain private. |
| Agency services | Agree your fees with the client and issue your service invoices separately through your own billing process. Glow invoices cover Glow charges, not your agency’s services. |
An MSP management grant does not establish sponsorship, transfer payment responsibility, or grant access to financial controls. See Sponsorship & Changing Payer for approvals, coverage requirements, and effective dates.
Agree billing before client handover
Before handing over a workspace, confirm who will manage the Glow subscription, check the client’s available capacity, and keep the client’s agency fee payments separate from the workspace’s Glow invoices. Inviting a client Admin or handing over management does not change the billing arrangement.
- Run
- Open Billing and usage → Billing as an authorized Admin and select an invoice number in the Invoices table
- You should see
- The invoice details dialog displays line items, tax, payment status, and available PDF, receipt, or CSV download links.
What’s Next?
- Usage Controls & Recovery: Configure budget alerts, storage caps, and service recovery steps.
- Step Credits, Tokens & Storage: Review how step execution, AI tokens, and storage are metered.
- Administer a Workspace: Explore complete workspace administration, team management, and governance.