Purchasing & Changing Amounts
Choose allocations for Step credits, Glow AI tokens, and Retained storage using the workspace’s current billing authority. A paid subscription includes all three selected allocations, with no separate base platform fee. Allowances are shared across the workspace, not granted per member or automation.
- Use it to
- Purchase or adjust monthly Step credits, Glow AI tokens, and retained storage, switch billing intervals, or cancel and resume renewal
- Find it
- Workspace menu → Billing and usage → Usage (Choose your monthly amounts / Change your amounts) and Billing
- Limits
- Credit and token upgrades apply immediately · Consumable downgrades take effect at next renewal · Storage changes apply in the current term
- Instead
- Sponsorship & Changing Payer (when transferring payment responsibility between billing accounts)
For self-funded workspace billing, use the Admin controls described below. If a separate payer account funds the workspace, its authorized administrator manages the subscription through Payer accounts → My payer accounts → Plan, invoices and administrators. Being a workspace Admin alone does not authorize changes to that payer’s subscription. See Workspace Roles and Payer Authority.
Funding an additional or replacement workspace
Creating another workspace does not grant another Free allowance. You need qualifying paid prepaid coverage through billing ownership before creating an additional workspace, and you must purchase capacity for the new or replacement workspace separately. See Plans & Feature Comparison for creation and replacement rules.
Choosing your monthly amounts
To configure or change your workspace plan, open the workspace menu and select Billing and usage → Usage as an authorized workspace Admin.
Find Choose your monthly amounts or Change your amounts below the usage meters. Pricing shows published unit prices and the Rate card, whereas Usage shows this workspace’s actual eligible Free allowance or purchased capacity and hosts the purchase sliders.
| Resource | Allocation period | Metering basis |
|---|---|---|
| Step credits | Monthly consumable allowance | Chargeable non-AI invocations, including applicable failed attempts and retries |
| Glow AI tokens | Monthly consumable allowance | Hosted input, output and reasoning tokens |
| Retained storage | Standing capacity | Retained bytes, measured in decimal GB |
Adjust resource sliders
Move each slider to select your required monthly allowance for Step credits and Glow AI tokens, plus your standing capacity for File storage.
Select your billing interval
- Monthly: Billed on your monthly anchor date, renewing automatically every month.
- Annually: Billed once for a 12-month period, providing twelve consecutive monthly allowance grants at twelve times the monthly rate (no base platform fee).
Review quote and checkout
Select Continue to checkout and review the itemized quote for all three allocations. Check the currency, billing interval, Total before tax, applicable tax, and final checkout total before submitting payment. Returning from checkout alone does not confirm payment; verify the active subscription and amounts in Usage.
High-Volume & Enterprise Requirements: If your team requires capacity beyond the available self-service choices, use Talk to us to discuss available allocations and an agreed quote. Confirm the resource amounts and applicable technical limits in that quote, including for offers labeled Unlimited.
How changes take effect (Upgrades vs. Downgrades)
To adjust your resource amounts, first resolve any outstanding payment, then:
- In Billing and usage → Billing, select Change amounts to open Usage at Change your amounts. You can also open Usage and scroll to that section.
- Move the sliders to your desired new amounts and select Review changes.
- The confirmation modal itemizes the exact financial and timing impact before you confirm.
Changing amounts can resume renewal. When the review says the change removes a scheduled cancellation, confirming it also resumes the subscription’s renewal. Check both the allocation and renewal status after the change.
Select a scenario below to see how Glow handles monthly consumable allowances (Step credits and AI tokens) and standing file-storage capacity:
Upgrading Credits or Tokens
Immediate Capacity Upgrades
When to use: Your team is running high-volume automations and needs additional Step credits or Glow AI tokens before the next monthly reset.
- Activation: Increases apply during the current term once the change and required payment complete.
- Billing calculation: Review the provider quote for proration, the amount due now, and the next renewal amount. Do not infer the charge or added balance from elapsed days alone.
- Automation impact: Once capacity is available, verify a new run. Restoring capacity does not automatically replay missed events or guarantee that stopped runs resume.
Managing scheduled changes
When an allocation decrease or interval adjustment is scheduled for renewal:
- The Billing overview displays the pending configuration alongside the effective renewal date.
- If your requirements change before that date, selecting Change amounts and confirming a new configuration will replace the previously scheduled change.
Cancellation and resumption
Use Cancel renewal with the subscription’s current billing authority to schedule cancellation at the end of the paid term. A sponsored workspace’s Admin must coordinate with its payer administrator; workspace access alone does not authorize cancellation.
Open cancellation dialog
In Billing and usage → Billing, select Cancel renewal.
Confirm term-end cancellation
Review the Cancel your renewal? summary and select Cancel renewal to schedule cancellation at the end of the paid term.
- Your subscription will not renew at the end of the current paid period.
- Your paid allocation remains in effect through the displayed period end date, subject to remaining balances and safeguards.
- Cancellation itself does not delete workspace files, automations, or credentials. Their access and retention rules still apply.
Resuming a subscription
If you decide to keep your subscription before the term ends, select Resume renewal from the Billing tab to clear the scheduled cancellation. This does not replenish exhausted balances or replay stopped automation runs.
Review the cancellation summary and displayed period end date before confirming. Check the workspace’s resulting allowances and storage capacity before relying on continued execution after the paid term ends. Ending a paid subscription does not grant a new Free allowance to a workspace that did not receive one.
- Run
- Open Billing and usage → Usage, adjust the resource sliders under Change your amounts, and click Review changes
- You should see
- The confirmation modal itemizes the updated allocations, billing interval, proration or renewal date, and checkout total before applying changes.
What’s Next?
- Invoices & Payment Methods: Update corporate payment cards, download receipts, and manage billing contacts.
- Usage Controls & Recovery: Configure alerts and safeguards, then check stopped work before retrying.
- Permissions & Access: Review team roles and administrative privileges.