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🔌 Connect & Manage💳 Billing & UsagePurchasing & Changing Amounts

Purchasing & Changing Amounts

Glow allows workspace Admins to customize resource capacity to match exact operational requirements. You choose your allowances for Step credits, Glow AI tokens, and Retained storage independently, with no compulsory base platform fees or rigid bundled tiers.

Choosing your monthly amounts

To configure or change your workspace plan, navigate to Billing & Usage → Usage (or Pricing) as a workspace Admin.

Resource OptionSelf-Service RangeMetering Basis
Step Credits1,000 to 100,000+ credits1 credit per executed non-AI step
Glow AI Tokens1M to 50M+ tokensInput, output, and reasoning tokens
Retained Storage1 GB to 100 GB+Standing file volume (GB)

Adjust resource sliders

Select the required capacity for each resource independently:

  • Step credits: Monthly execution allowance for standard triggers and workflow steps.
  • Glow AI tokens: Monthly token allowance for hosted AI prompts, transforms, and agent reasoning.
  • File storage: Standing workspace storage volume for files, attachments, and datasets.

Select your billing interval

  • Monthly: Billed on your monthly anchor date, renewing automatically every month.
  • Annually: Billed once for a 12-month period, providing twelve consecutive monthly allowance grants. Annual pricing is calculated as exactly twelve times the monthly rate (no base platform fee).

Review quote and checkout

Select Continue to checkout to review the itemized summary before tax, submit your payment details through the secure provider checkout, and return to your refreshed workspace.

High-Volume & Enterprise Requirements: If your team requires capacity beyond the standard self-service ranges, the interface will present a Talk to us option to configure a custom allocation with our solutions team.

How changes take effect (Upgrades vs. Downgrades)

As your automation workload evolves, you can adjust your resource amounts at any time:

  1. In Billing & Usage → Billing, select Change amounts (or click Change amounts on the Usage tab).
  2. Move the sliders to your desired new amounts and select Review changes.
  3. The confirmation modal itemizes the exact financial and timing impact before you confirm.

Select a scenario below to see how Glow handles consumable allowances (Step credits & AI tokens) vs. persistent infrastructure (file storage):

Immediate Capacity Upgrades

When to use: Your team is running high-volume workflows and needs additional Step credits or Glow AI tokens before the next monthly reset.

  • Activation: Immediate. The additional allowance is credited as soon as payment is confirmed.
  • Billing calculation: You are charged only the prorated difference for the remaining days in your current billing period.
  • Workflow impact: Paused workflows resume execution immediately.

Example: Upgrading from 1,000 to 5,000 Step credits halfway through a monthly billing cycle charges half of the monthly price difference and immediately expands your available balance by 4,000 credits.

Managing scheduled changes

When an allocation decrease or interval adjustment is scheduled for renewal:

  • The Billing overview displays the pending configuration alongside the effective renewal date.
  • If your requirements change before that date, selecting Change amounts and confirming a new configuration will replace the previously scheduled change.

Cancellation and resumption

Workspace Admins can cancel an active subscription at any time:

Open cancellation dialog

In Billing & Usage → Billing, select Cancel subscription.

Confirm term-end cancellation

Review the cancellation summary and select Cancel at term end.

  • Your subscription will not renew at the end of the current paid period.
  • Your workflows and purchased allowances remain fully active through your displayed period end date.
  • Existing workspace files, automations, and credentials are kept intact.

Resuming a subscription

If you decide to keep your subscription before the term ends, select Resume subscription from the Billing tab to clear the scheduled cancellation and maintain continuous service.

Transition to Free tier: When a cancelled subscription reaches its term end date, the workspace automatically transitions to standard Free allowances. If stored files exceed Free storage capacity, files remain intact, but new file uploads pause until storage is managed.

What’s Next?

Step Credits, Tokens & StorageInvoices & Payment Methods