Billing & Usage Overview
Track and manage your workspace’s shared Step credits, Glow AI tokens, and retained storage in Billing and usage. Glow bills resource capacity per workspace rather than allocating balances separately to each member.
- Use it to
- Monitor shared Step credits, Glow AI tokens, and retained storage, review pricing, or manage subscriptions and payer accounts
- Find it
- Workspace menu → Billing and usage (Usage, Pricing, Billing, and Payer accounts tabs)
- Cost
- Prepaid subscriptions combine selected Step credits, Glow AI tokens, and storage with no separate base platform fee
- Limits
- Consumable balances reset monthly without rollover · Billing tab requires Admin access
Open the workspace menu in the sidebar and select Billing and usage. Check Usage for your workspace’s actual allocation and Pricing for published prices. Creating another workspace does not grant another Free allowance. See Compare Plans.
Choose a Billing Task
| You want to… | Start here |
|---|---|
| Understand what a run consumes | Step Credits, Tokens & Storage |
| Choose or change resource amounts | Buy & Adjust Resources |
| Find an invoice or update payment details | Invoices & Payment Methods |
| Review sponsorship or change who pays | Sponsorship & Changing Payer |
| Set alerts or restore blocked work | Usage Controls & Recovery |
The Three Workspace Resources
Chargeable automation work. Some Steps are free; failed attempts and retries can consume credits.
Step CreditsHosted AI input, output, and reasoning. Other Steps and tool actions in the same automation can also use Step credits.
Glow AI TokensStanding capacity for workspace files. A monthly allowance reset does not delete retained files.
Retained StorageThe meters are independent: AI tokens cannot be exchanged for Step credits. A prepaid subscription combines your selected amounts for all three, with no separate base platform fee. Review the combined checkout total, not just one resource’s price.
Find the Right Billing Tab
Admins, Managers, and Members can open Billing and usage; Viewers cannot. The page displays up to four tabs depending on your workspace role and billing authority.
| Tab | What to use it for | Access |
|---|---|---|
| Usage | Check balances and reset dates; find Choose your monthly amounts or Change your amounts. | Admins, Managers, Members can view usage; purchases require billing authority. |
| Pricing | Review published unit prices, the searchable Rate card, and billing FAQs. | Admins, Managers, Members. |
| Billing | Review the plan, payment methods, billing details, invoices, and downloads. Change amounts opens the amount selector in Usage. | Admins; financial actions also require the appropriate billing authority. |
| Payer accounts | Open accounts you administer and review Funding this workspace. | Admins, Managers, Members; account access and approvals require separate authority. |
For caps and alerts, open Usage safeguards and notifications from Usage or Billing. Only the current billing administrator can load private settings or save changes. Follow Usage Controls & Recovery for the procedure.
Workspace Roles and Payer Authority
A workspace Admin does not automatically administer its sponsor’s billing account. A Member may separately hold payer authority. Opening payer billing does not switch your workspace or grant access to its contents.
Open Payer accounts → My payer accounts, select an account you administer, then choose Plan, invoices and administrators. Review Invoices & Payment Methods for financial records and Sponsorship & Changing Payer for funding agreements.
An MSP management grant is not a funding agreement. Self-funded client workspaces use their own balances. Sponsored funding requires separate approval and does not give a client Admin access to the sponsor’s private invoices or payment details.
Check Allowance Resets
Step credits and Glow AI tokens replenish monthly for eligible Free allowances and paid subscriptions. Unused consumable allowances do not roll over. Annual billing still provides monthly grants; retained storage is standing capacity, not a monthly consumable.
See Allowance Resets for the cycle diagram, billing timezone, and funding rules. A reset does not fund an additional or replacement workspace without an allowance.
Recover Blocked Work
Resource exhaustion does not authorize automatic overage charges; outstanding subscription invoices remain payable. New work requiring the exhausted resource is blocked. Other work can continue if its own allowances and safeguards permit it.
Follow Usage Controls & Recovery to restore capacity and check the outcome. Do not assume stopped runs resume or missed events replay, and check for completed external writes before retrying.
Check Execution Capacity
Execution capacity is separate from resource balances. A job may wait for a slot even with credits available. Waiting adds no credit charge or retry attempt and guarantees no start time. See Execution Capacity for plan ceilings, shared-payer behavior, and unavailable readings.
- Run
- Open the workspace menu in the sidebar and select Billing and usage
- You should see
- The Usage tab displays your current Step credit, Glow AI token, and retained storage meters alongside your next reset date.
What’s Next?
- Step Credits, Tokens & Storage: understand charges and estimate usage.
- Buy & Adjust Resources: choose amounts and review the checkout quote.
- Usage Controls & Recovery: configure safeguards and investigate blocked work.