Billing & Usage Overview
Glow uses a transparent prepaid resource model where each workspace purchases and tracks monthly allowances in advance. Instead of complex point conversions or surprise overage charges at the end of the month, your team manages three independent resources: Step credits, Glow AI tokens, and Retained storage.
Role-based visibility: All workspace members (Admins, Managers, and Members) can open Billing & Usage to monitor live consumption meters and review published pricing. Financial controls—including payment methods, invoices, subscription changes, and budget safeguards—are strictly reserved for Admins.
The three workspace resources
Every workflow action in Glow draws from one of three distinct meters:
Standard triggers, app actions, logic gates, and custom code executions. 1 credit per executed step.
Step CreditsHosted AI prompts, structured data transformation, and autonomous agent loops. Input, output, and reasoning tokens.
Glow AI TokensStanding workspace capacity in Gigabytes for uploaded assets, spreadsheets, attachments, and generated files.
Retained StorageStrict Resource Isolation: Glow AI tokens do not convert into Step credits, and Step credits cannot be spent on hosted AI model generation. Each balance operates independently so an intense AI task never exhausts your routine operational triggers.
The four billing views
Access billing at any time by clicking your workspace name in the top-left sidebar and selecting Billing & Usage (or navigating directly to /app/subscription).
The interface organizes consumption and administration into four dedicated tabs:
All Workspace Roles: Live meter gauges for Step credits, AI tokens, and storage with billing cycle reset dates.
1. Usage TabAll Workspace Roles: Interactive calculators to estimate capacity rates and review commercial terms.
2. Pricing TabAdmins Only: Token safeguards, storage hard caps, threshold alerts (80%, 90%, 100%), and webhooks.
3. Controls TabAdmins Only: Subscription plans, payment methods, billing contacts, and downloadable PDF invoices.
4. Billing TabTab breakdown and permissions
| Tab | Key information and actions | Who can access |
|---|---|---|
| Usage | Live meter gauges for Step credits, AI tokens, and storage; current billing cycle dates; upcoming monthly reset date. | Admins, Managers, Members |
| Pricing | Interactive sliders to calculate rates for additional capacity and review commercial terms. | Admins, Managers, Members |
| Controls | AI token safeguards, storage limits, custom notification thresholds (80%, 90%, 100%), and alert webhook endpoints. | Admins only |
| Billing | Current plan summary, payment card management, tax/VAT details, invoice history, PDF downloads, and plan adjustments. | Admins only |
Client & Agency Workspaces: For client workspaces managed under an MSP or agency sponsorship, the Usage tab shows live operational metrics. The Billing tab informs the client that billing is centrally managed by the agency, keeping agency payment instruments and master invoices completely private.
How allowances and resets work
Glow aligns resource replenishment with your workspace’s billing anchor date:
Refills to full allowance at the start of each billing period. Powers standard triggers, actions, and custom code.
Refills to full allowance monthly. Covers input, output, and reasoning tokens for hosted AI models.
Continuous disk volume that never resets. Stored files and datasets persist across billing cycles.
- Monthly replenishment: On your monthly reset date, your workspace receives its fresh allowance of Step credits and Glow AI tokens. Unused consumable credits from the previous cycle do not roll over.
- Standing storage: Retained storage represents active cloud disk capacity and does not reset. Your files remain permanently stored and accessible across billing cycles.
- Annual billing: Choosing an annual subscription bills twelve months in advance while continuing to grant your full consumable allowance every month on schedule.
Predictable operations without unexpected overages
Glow never silently runs into surprise debt or automatically charges unapproved overage fees.
- Graceful step pausing: If your monthly Step credits or AI tokens reach 100%, subsequent steps requiring that specific resource pause with an informative status (
out_of_creditsorglow_ai_token_limit). - Unaffected workflows continue: Workflows that do not require the exhausted resource (for example, non-AI automations when AI tokens run low) continue executing normally.
- Trigger preservation: Inbound webhooks and scheduled triggers remain deployed and active. Once your allowance resets or capacity is adjusted, runs resume automatically.
What’s Next?
- 👉 Step Credits, Tokens & Storage →: Detailed consumption rules across all step types, loops, and AI models.
- Purchasing & Changing Amounts: Select custom resource amounts and manage monthly or annual terms.
- Usage Controls & Recovery: Set automated safeguards, email alerts, and webhook notifications.